Legal
Clinical disclaimer
Please read this before you upload a prescription. It explains what this service is — and is not.
Last updated 15 August 2026
1. We do not prescribe
SW Rx is a dispensing and delivery service. We do not diagnose, prescribe, or offer a remote consultation that results in a new prescription. Treatment decisions sit with the clinician who issued your private prescription.
Website content, FAQs, and quotes are general information. They are not medical advice and they are not a substitute for speaking to your prescriber or a pharmacist about your own health.
2. What the pharmacist does
A GPhC-registered pharmacist checks that the prescription looks valid, legally supplyable, and clinically appropriate to dispense. They may refuse supply, ask for clarification, or contact the prescriber. That is a professional duty, not a new diagnosis.
3. Emergencies
If you have severe symptoms, chest pain, trouble breathing, a suspected overdose, or any other emergency, call 999 or go to A&E. For urgent but non-emergency medical advice in England, call 111. Do not use this website for emergencies.
4. Side effects and medicines advice
Read the patient information leaflet supplied with your medicine. If you think you are having a side effect, speak to a pharmacist, your prescriber, or NHS 111. You can also report suspected side effects via the MHRA Yellow Card scheme at yellowcard.mhra.gov.uk.
5. Controlled drugs and items we may refuse
Some medicines cannot be supplied through this service, or need extra checks. Anything that appears to be a controlled drug is reviewed manually. We may refuse items that are incomplete, unsafe, unlawful, or outside our delivery capability.
6. Related policies
Also see the Terms of service, Safeguarding policy, and Our pharmacy.
See all policies on the legal hub, or contact us.